September 10, 2015

VTLV FAQ’s

Many people have questions about how Virtual Tours Las Vegas Operates.

Below are common questions asked about the work we do. Please review the FAQ’s to better understand how we operate to maximize your investment

Have a question about maneuverability? visit our Navigation Page For Tips and Tricks About Maneuverability

How is a 3D Virtual Tour different from a traditional virtual tour?

A traditional virtual tour isn’t really virtual or 3-Dimensional. It’s merely a gallery of stationary 2D photos made to look panoramic by stitching them together or slowly panning across a single image. Although techniques vary, most virtual tours don’t allow the viewer to freely move around within the space they are examining.

At most, traditional tours offer about a dozen individual locations to view a home or office. Traditional photographers use DSLR cameras to capture multiple photos, stitch them together to form a panorama which is then viewed from a player.

Virtual Tours Las Vegas offers 3D virtual tours, allowing the viewer to explore the space in up to 200 locations that are seamlessly stitched together. We use a high-tech Matterport 3D camera which has multiple lenses and sensors to not only capture photos, but also to create a polygon mesh. That mesh is then rendered into a dynamic 3D model and a “dollhouse” type view.

Our 3D Virtual Tour models typically have a 24-48 hour turnaround time. Once the 3D models are available, they can be explored online or even with a virtual reality headset such as an Oculus Rift! Plus, our 3D models also show a “Floor Plan View” as well as a “Dollhouse View” to allow the viewer to conceptualize the entire space or view each level of the building in “Floor Plan View” or “Dollhouse View”.

We offer a 3D tour of the interior space only – sunlight reacts badly with the infrared on the camera scanners.  However, we can provide you with High Dynamic Range (HDR) images of the exterior (interior as well) for an additional fee.

 

Common Virtual Tour Questions:

How long does it take to scan a typical space?

It typically takes 30-40 minutes for every 1,000 square feet. Each individual scan takes about 1 minute and some homes can use up to 200 scans.

 

What do I need to do before the appointment?

You do not need to provide anything for us to make the virtual tour. We create everything digitally.

BUT, please have the space in a condition suitable for scanning before our scheduled appointment. We would prefer to not spend time during the appointment turning on lights and scurrying people and pets from one room to another. We do not clean house or rearrange furniture.  In order to get the most out of your tour, we highly recommend cleaning and staging like you would prior to showing your pickiest home buyer.  Homes not in showable condition, or those we cannot access interior, will be subject to a $35 trip charge and a rescheduling for another date.

Please provide instructions in the appointment scheduling form on how to access the property along with gate or lockbox codes, or occupant contact information. Click this link to view our list of suggestions in getting your space ready for the shoot.

 

What if the weather is bad on the day of my appointment?      

Our 3D cameras use High-Dynamic-Range Imaging (HDR) allowing the camera to adjust to changes in light so both light and dark areas can be captured at the same time. This means that a space is good for scanning even on cloudy days. As long as there is interior lighting, the finished project will look as good as a model created on a sunny day.  Please note, however, that we do NOT scan outside.

 

What do I need to do during the appointment?

You are not required to be on site while we scan the property. The scanning process can be time consuming with a typical scan taking between 1-3 hours to complete. We would very much appreciate if all pets and humans are removed from the property during scanning.

 

Which Browsers are compatible with the 3D Virtual Tour?

The 3D Virtual Tour uses WebGL, the modern standard for 3D content viewed on the web. On desktop computers, WebGL is supported by the latest version of Chrome, Firefox, Safari, and Internet Explorer. On mobile devices, WebGL is supported by Safari for iOS 8 and Chrome for Android. Loading times typically take longer on mobile devices. If you can’t view the Virtual Tour, please update your browser or try a different platform.  Touchscreen navigating is the easiest way to view a 3D dollhouse tour.  While you can always use a mouse on laptops and desktop computers, the navigation arrows may help your viewing experience as well.

 

Billing & Delivery Questions:

How long is my 3D Virtual Tour hosted online?

Hosting our 3D Virtual Tours require an enormous amount of data which is stored in the cloud. The first 6 months of hosting for your virtual tour is included in your original scan/tour pricing and is only $10/month per model annually (billed in 6 month increments) after that. You are free to cancel at anytime.  Please note that 1 model = up to 100 scans.  Larger houses may require 2 models at up to 200 scans.

 

What is your turn around time?

Still Photography: 24-48 Hours .  We electronically deliver both MLS formatted and full-resolution photos via Dropbox or Google Drive.

3D Virtual Tours: 24-48 Hours.  We email you the links to the Showcase Webpage as soon as the Virtual Tour is post-processed. We also send you an iFrame code allowing you to embed the Virtual Tour directly into your website.

Floor Plans (black and white, traditional floor plan rendering): 48 hours.  We will email you both jpg and pdf versions of your floor plans.

 

What is your cancelation policy?

Should you need to cancel, you must contact us at least 24 hours before the scheduled appointment time in order to avoid a $35 trip charge.  (This trip charge is also charged for properties not ready for a touring/scanning upon arrival.)

 

 

See our Term and Conditions for more Information.

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